src/game/GMTicketHandler.cpp

   1 /*
   2  * Copyright (C) 2005-2010 MaNGOS <http://getmangos.com/>
   3  *
   4  * This program is free software; you can redistribute it and/or modify
   5  * it under the terms of the GNU General Public License as published by
   6  * the Free Software Foundation; either version 2 of the License, or
   7  * (at your option) any later version.
   8  *
   9  * This program is distributed in the hope that it will be useful,
  10  * but WITHOUT ANY WARRANTY; without even the implied warranty of
  11  * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
  12  * GNU General Public License for more details.
  13  *
  14  * You should have received a copy of the GNU General Public License
  15  * along with this program; if not, write to the Free Software
  16  * Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
  17  */
  18
  19 #include "Common.h"
  20 #include "Language.h"
  21 #include "WorldPacket.h"
  22 #include "Log.h"
  23 #include "GMTicketMgr.h"
  24 #include "ObjectAccessor.h"
  25 #include "Player.h"
  26 #include "Chat.h"
  27
  28 void WorldSession::SendGMTicketGetTicket(uint32 status, char const* text)
  29 {
  30     int len = text ? strlen(text) : 0;
  31     WorldPacket data( SMSG_GMTICKET_GETTICKET, (4+len+1+4+2+4+4) );
  32     data << uint32(status);                                 // standard 0x0A, 0x06 if text present
  33     if(status == 6)
  34     {
  35         data << uint32(123);                                // unk
  36         data << text;                                       // ticket text
  37         data << uint8(0x7);                                 // ticket category
  38         data << float(0);                                   // tickets in queue?
  39         data << float(0);                                   // if > "tickets in queue" then "We are currently experiencing a high volume of petitions."
  40         data << float(0);                                   // 0 - "Your ticket will be serviced soon", 1 - "Wait time currently unavailable"
  41         data << uint8(0);                                   // if == 2 and next field == 1 then "Your ticket has been escalated"
  42         data << uint8(0);                                   // const
  43     }
  44     SendPacket( &data );
  45 }
  46
  47 void WorldSession::SendGMResponse(GMTicket *ticket)
  48 {
  49     int len = strlen(ticket->GetText())+1+strlen(ticket->GetResponse())+1;
  50     WorldPacket data(SMSG_GMRESPONSE_RECEIVED, 4+4+len+1+1+1);
  51     data << uint32(123);
  52     data << uint32(456);
  53     data << ticket->GetText();                              // issue text
  54     data << ticket->GetResponse();                          // response text 1
  55     data << uint8(0);                                       // response text 2
  56     data << uint8(0);                                       // response text 3
  57     data << uint8(0);                                       // response text 4
  58     SendPacket(&data);
  59 }
  60
  61 void WorldSession::HandleGMTicketGetTicketOpcode( WorldPacket & /*recv_data*/ )
  62 {
  63     SendQueryTimeResponse();
  64
  65     GMTicket* ticket = sTicketMgr.GetGMTicket(GetPlayer()->GetGUIDLow());
  66     if(ticket)
  67     {
  68         if(ticket->HasResponse())
  69             SendGMResponse(ticket);
  70         else
  71             SendGMTicketGetTicket(0x06, ticket->GetText());
  72     }
  73     else
  74         SendGMTicketGetTicket(0x0A, 0);
  75 }
  76
  77 void WorldSession::HandleGMTicketUpdateTextOpcode( WorldPacket & recv_data )
  78 {
  79     std::string ticketText;
  80     recv_data >> ticketText;
  81
  82     if(GMTicket* ticket = sTicketMgr.GetGMTicket(GetPlayer()->GetGUIDLow()))
  83         ticket->SetText(ticketText.c_str());
  84     else
  85         sLog.outError("Ticket update: Player %s (GUID: %u) doesn't have active ticket", GetPlayer()->GetName(), GetPlayer()->GetGUIDLow());
  86 }
  87
  88 void WorldSession::HandleGMTicketDeleteTicketOpcode( WorldPacket & /*recv_data*/ )
  89 {
  90     sTicketMgr.Delete(GetPlayer()->GetGUIDLow());
  91
  92     WorldPacket data( SMSG_GMTICKET_DELETETICKET, 4 );
  93     data << uint32(9);
  94     SendPacket( &data );
  95
  96     SendGMTicketGetTicket(0x0A, 0);
  97 }
  98
  99 void WorldSession::HandleGMTicketCreateOpcode( WorldPacket & recv_data )
 100 {
 101     uint32 map;
 102     float x, y, z;
 103     std::string ticketText = "";
 104     uint8 isFollowup;
 105
 106     recv_data >> map >> x >> y >> z;                        // last check 2.4.3
 107     recv_data >> ticketText;
 108
 109     recv_data.read_skip<uint32>();                          // unk1, 11 - talk to gm, 1 - report problem
 110     recv_data >> isFollowup;                                // unk2, 1 - followup ticket
 111     recv_data.read_skip<uint32>();                          // unk3, 0
 112     recv_data.read_skip<uint32>();                          // unk4, 0
 113
 114     sLog.outDebug("TicketCreate: map %u, x %f, y %f, z %f, text %s", map, x, y, z, ticketText.c_str());
 115
 116     if(sTicketMgr.GetGMTicket(GetPlayer()->GetGUIDLow()) && !isFollowup)
 117     {
 118         WorldPacket data( SMSG_GMTICKET_CREATE, 4 );
 119         data << uint32(1);                                  // 1 - You already have GM ticket
 120         SendPacket( &data );
 121         return;
 122     }
 123
 124     if(isFollowup)
 125         sTicketMgr.Delete(_player->GetGUIDLow());
 126
 127     sTicketMgr.Create(_player->GetGUIDLow(), ticketText.c_str());
 128
 129     SendQueryTimeResponse();
 130
 131     WorldPacket data( SMSG_GMTICKET_CREATE, 4 );
 132     data << uint32(2);                                      // 2 - nothing appears (3-error creating, 5-error updating)
 133     SendPacket( &data );
 134
 135     //TODO: Guard player map
 136     HashMapHolder<Player>::MapType &m = sObjectAccessor.GetPlayers();
 137     for(HashMapHolder<Player>::MapType::const_iterator itr = m.begin(); itr != m.end(); ++itr)
 138     {
 139         if(itr->second->GetSession()->GetSecurity() >= SEC_GAMEMASTER && itr->second->isAcceptTickets())
 140             ChatHandler(itr->second).PSendSysMessage(LANG_COMMAND_TICKETNEW,GetPlayer()->GetName());
 141     }
 142 }
 143
 144 void WorldSession::HandleGMTicketSystemStatusOpcode( WorldPacket & /*recv_data*/ )
 145 {
 146     WorldPacket data( SMSG_GMTICKET_SYSTEMSTATUS, 4 );
 147     data << uint32(1);                                      // we can also disable ticket system by sending 0 value
 148
 149     SendPacket( &data );
 150 }
 151
 152 void WorldSession::HandleGMSurveySubmit( WorldPacket & recv_data)
 153 {
 154     // GM survey is shown after SMSG_GM_TICKET_STATUS_UPDATE with status = 3
 155     uint32 x;
 156     recv_data >> x;                                         // answer range? (6 = 0-5?)
 157     sLog.outDebug("SURVEY: X = %u", x);
 158
 159     uint8 result[10];
 160     memset(result, 0, sizeof(result));
 161     for( int i = 0; i < 10; ++i)
 162     {
 163         uint32 questionID;
 164         recv_data >> questionID;                            // GMSurveyQuestions.dbc
 165         if (!questionID)
 166             break;
 167
 168         uint8 value;
 169         std::string unk_text;
 170         recv_data >> value;                                 // answer
 171         recv_data >> unk_text;                              // always empty?
 172
 173         result[i] = value;
 174         sLog.outDebug("SURVEY: ID %u, value %u, text %s", questionID, value, unk_text.c_str());
 175     }
 176
 177     std::string comment;
 178     recv_data >> comment;                                   // addional comment
 179     sLog.outDebug("SURVEY: comment %s", comment.c_str());
 180
 181     // TODO: chart this data in some way
 182 }
 183
 184 void WorldSession::HandleGMResponseResolve(WorldPacket & recv_data)
 185 {
 186     // empty opcode
 187     sLog.outDebug("WORLD: %s", LookupOpcodeName(recv_data.GetOpcode()));
 188
 189     sTicketMgr.Delete(GetPlayer()->GetGUIDLow());
 190
 191     WorldPacket data(SMSG_GMRESPONSE_STATUS_UPDATE, 1);
 192     data << uint8(0);                                       // ask to fill out gm survey = 1
 193     SendPacket(&data);
 194 }