release/src/router/apcupsd/doc/home-page/support.html

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   3 <title>Apcupsd, a daemon for controlling APC UPSes</title>
   4 <meta name="Description" content="Apcupsd a monitoring daemon for APC UPSes">
   5 <meta name="Keywords" content="Apcupsd, APC, UPS, UNIX, monitor">
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  15 <font color="#0000ff" size="+2"><b>General</b></font><br>
  16 <a href="index.html">Apcupsd Home</a><br>
  17 <a href="http://sourceforge.net/project/stats/detail.php?group_id=54413&ugn=apcupsd&type=prweb">Site Visits</a><br>
  18 &nbsp;<br>
  19 <font color="#0000ff" size="+2"><b>Documentation</b></font><br>
  20 <a href="manual/manual.html">Online Manual</a><br>
  21 <a href="manual/manual.pdf">PDF Manual</a><br>
  22 &nbsp;<br>
  23 <font color="#0000ff" size="+2"><b>Downloads</b></font><br>
  24 <a href="http://prdownloads.sourceforge.net/apcupsd">All Files</a><br>
  25 &nbsp;<br>
  26 <font color="#0000ff" size="+2"><b>Support</b></font><br>
  27 <a href="lists.html">Email Lists</a><br>
  28 <a href="support.html">Support</a><br>
  29 <a href="bugs.html">Bug Reporting</a><br>
  30 &nbsp;<br>
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  32 <a href="http://sourceforge.net/projects/apcupsd">Project Page</a><br>
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  41 <h1>Support</h1>
  42 Please keep in mind that we are not getting paid for this,
  43 and since the project is rather mature, there is not any
  44 active development, which means that activity and support
  45 on the list is rather light. Apcupsd is, however, being maintained,
  46 and it is our desire to see as many people using
  47 it as possible.
  48 <h2>Read the Manual</h2>
  49 Before sending a request for help, please at least try to read
  50 the manual. If it is obvious you have not tried to find the
  51 information in the manual, you won't have done your part
  52 of the work, and consequently, you may not get an answer to
  53 your request for help.
  54 <p>
  55 If you have a USB UPS, please see the following section
  56 of the manual before sending a request for help as
  57 it contains all the information we know about
  58 resolving USB problems.
  59 <h2>Getting Help</h2>
  60 If you send an email to the
  61 <a href="mailto:apcupsd-users (@) lists.sourceforge.net">
  62 apcupsd-users (@) sourceforge.net</a> email list, and your support
  63 request is well defined, most likely some kind user will
  64 help you. Regrettably, because of spam attacks,
  65 we have had to require you to be subscribed in order
  66 to send email to it.
  67 <p>
  68 Please see <b>Information Needed</b> below for what to
  69 include in your support request.
  70 <p>I (Kern) get a number of &quot;off-list&quot; emails sent
  71 directly to me. Please always copy the appropriate list, if you
  72 do not copy the list, I may not answer you, or I will answer by copying
  73 the list. If you <em>really</em> have something confidential,
  74 please clearly indicate it.
  75 <h2>Information Needed</h2>
  76 For us to respond to a support request, we normally need the following
  77 as the minimum information:
  78 <ul>
  79 <li>Your operating system</li>
  80 <li>The version of apcupsd you are using</li>
  81 <li>The model and UPS cable you are using</li>
  82 <li>A clear description of the problem</li>
  83 </ul>
  84 The first three of these items can be fulfilled by sending
  85 us a copy of your <b>config.out</b> file, which is in the
  86 main <b>apcupsd</b> source directory after you have done
  87 your <b>./configure</b>.
  88 <p>In addition, we will often need a copy of your apcupsd
  89 configuration file. If you
  90 think it is a configuration problem, please don't hesitate
  91 to send them preferably as an attachment.
  92 </td>
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