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 139   <h1 style="padding:0 0 0 6px;">Google App Engine</h1>
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 186       <div class="g-unit g-first" id="gc-toc">
 187         <ul>
 188   <li><a href="downloads.html">Downloads</a></li>
 189   <li><a href="tools_tips.html">Tools and Tips</a></li>
 190   <li><a href="docs/glossary.html">Glossary</a><sup class="new">New!</sup></li>
 191   <li><a href="https://appengine.google.com/">Admin Console</a></li>
 192   <li><a href="http://code.google.com/status/appengine">System Status</a></li>
 193   <li><a href="http://code.google.com/p/googleappengine/issues/list">Issue Tracker</a></li>
 194 </ul>
 195 <div class="line"></div>
 196 <ul>
 197   <li><h2>Getting Started</h2>
 198     <ul>
 199       <li><a href="docs/whatisgoogleappengine.html">What Is Google App Engine?</a></li>
 200       <li><a href="docs/java/gettingstarted/index.html">Java</a>
 201         <ul>
 202               <li><a href="docs/java/gettingstarted/introduction.html">Introduction</a></li>
 203     <li><a href="docs/java/gettingstarted/installing.html">Installing the Java SDK</a></li>
 204     <li><a href="docs/java/gettingstarted/creating.html">Creating a Project</a></li>
 205     <li><a href="docs/java/gettingstarted/usingusers.html">Using the Users Service</a></li>
 206     <li><a href="docs/java/gettingstarted/usingjsps.html">Using JSPs</a></li>
 207     <li><a href="docs/java/gettingstarted/usingdatastore.html">Using the Datastore</a></li>
 208     <li><a href="docs/java/gettingstarted/staticfiles.html">Using Static Files</a></li>
 209     <li><a href="docs/java/gettingstarted/uploading.html">Uploading Your Application</a></li>
 210     <li><a href="http://googcloudlabs.appspot.com">Codelabs for Getting Started in Java</a></li>
 211
 212         </ul>
 213       </li>
 214       <li><a href="docs/python/gettingstarted/index.html">Python 2.5</a>
 215         <ul>
 216             <li><a href="docs/python/gettingstarted/introduction.html">Introduction</a></li>
 217   <li><a href="docs/python/gettingstarted/devenvironment.html">The Development Environment</a></li>
 218   <li><a href="docs/python/gettingstarted/helloworld.html">Hello, World!</a></li>
 219   <li><a href="docs/python/gettingstarted/usingwebapp.html">Using the webapp Framework</a></li>
 220   <li><a href="docs/python/gettingstarted/usingusers.html">Using the Users Service</a></li>
 221   <li><a href="docs/python/gettingstarted/handlingforms.html">Handling Forms With webapp</a></li>
 222   <li><a href="docs/python/gettingstarted/usingdatastore.html">Using the Datastore</a></li>
 223   <li><a href="docs/python/gettingstarted/templates.html">Using Templates</a></li>
 224   <li><a href="docs/python/gettingstarted/staticfiles.html">Using Static Files</a></li>
 225   <li><a href="docs/python/gettingstarted/uploading.html">Uploading Your Application</a></li>
 226
 227         </ul>
 228       </li>
 229       <li><a href="docs/python/gettingstartedpython27/index.html">Python 2.7</a>
 230         <ul>
 231             <li><a href="docs/python/gettingstartedpython27/introduction.html">Introduction</a></li>
 232   <li><a href="docs/python/gettingstartedpython27/devenvironment.html">The Development Environment</a></li>
 233   <li><a href="docs/python/gettingstartedpython27/helloworld.html">Hello, World!</a></li>
 234   <li><a href="docs/python/gettingstartedpython27/usingwebapp.html">Explaining the webapp2 Framework</a></li>
 235   <li><a href="docs/python/gettingstartedpython27/usingusers.html">Using the Users Service</a></li>
 236   <li><a href="docs/python/gettingstartedpython27/handlingforms.html">Handling Forms With webapp</a></li>
 237   <li><a href="docs/python/gettingstartedpython27/usingdatastore.html">Using the Datastore</a></li>
 238   <li><a href="docs/python/gettingstartedpython27/templates.html">Using Templates</a></li>
 239   <li><a href="docs/python/gettingstartedpython27/staticfiles.html">Using Static Files</a></li>
 240   <li><a href="docs/python/gettingstartedpython27/uploading.html">Uploading Your Application</a></li>
 241
 242         </ul>
 243       </li>
 244       <li><a href="docs/go/gettingstarted/index.html">Go</a>
 245         <ul>
 246           <li><span class="exp-feat">Experimental!</span></li>
 247             <li><a href="docs/go/gettingstarted/introduction.html">Introduction</a></li>
 248   <li><a href="docs/go/gettingstarted/devenvironment.html">The Development Environment</a></li>
 249   <li><a href="docs/go/gettingstarted/helloworld.html">Hello, World!</a></li>
 250   <li><a href="docs/go/gettingstarted/usingusers.html">Using the Users Service</a></li>
 251   <li><a href="docs/go/gettingstarted/handlingforms.html">Handling Forms</a></li>
 252   <li><a href="docs/go/gettingstarted/usingdatastore.html">Using the Datastore</a></li>
 253   <li><a href="docs/go/gettingstarted/uploading.html">Uploading Your Application</a></li>
 254
 255         </ul>
 256       </li>
 257     </ul>
 258   </li>
 259 </ul>
 260 <div class="line"></div>
 261 <ul>
 262   <li><h2>Java</h2>
 263     <ul>
 264           <li><a href="docs/java/overview.html">Overview</a></li>
 265     <li><a href="docs/java/runtime.html">Servlet Environment</a></li>
 266     <li><a href="docs/java/backends/index.html">Backends</a>
 267       <ul>
 268         <li><a href="docs/java/backends/overview.html">Overview</a></li>
 269 <li><a href="docs/java/javadoc/com/google/appengine/api/backends/package-summary.html">Javadoc Reference</a></li>
 270
 271
 272       </ul>
 273     </li>
 274     <li><a href="docs/java/datastore/index.html">Storing Data</a>
 275       <ul>
 276             <li><a href="docs/java/datastore/overview.html">Overview</a></li>
 277     <li><a href="docs/java/datastore/entities.html">Entities</a></li>
 278     <li><a href="docs/java/datastore/queries.html">Queries</a></li>
 279     <li><a href="docs/java/datastore/transactions.html">Transactions</a></li>
 280     <li><a href="docs/java/datastore/hr/index.html">Choosing a Datastore</a></li>
 281     <li><a href="docs/java/datastore/hr/overview.html">Using the High Replication Datastore</a></li>
 282     <li><a href="docs/java/datastore/metadataqueries.html">Metadata Queries</a></li>
 283     <li><a href="docs/java/datastore/stats.html">Statistics</a></li>
 284     <li><a href="docs/java/datastore/async.html">Async API</a></li>
 285     <li><a href="docs/java/datastore/callbacks.html">Callbacks</a></li>
 286     <li><a href="docs/java/datastore/jdo/index.html">JDO</a>
 287       <ul>
 288             <li><a href="docs/java/datastore/jdo/overview.html">Overview</a></li>
 289     <li><a href="docs/java/datastore/jdo/dataclasses.html">Defining Data Classes with JDO</a></li>
 290     <li><a href="docs/java/datastore/jdo/creatinggettinganddeletingdata.html">Creating, Getting, and Deleting Data in JDO</a></li>
 291     <li><a href="docs/java/datastore/jdo/relationships.html">Entity Relationships in JDO</a></li>
 292     <li><a href="docs/java/datastore/jdo/queries.html">Queries in JDO</a></li>
 293
 294       </ul>
 295     </li>
 296     <li><a href="docs/java/datastore/jpa/index.html">JPA</a>
 297       <ul>
 298             <li><a href="docs/java/datastore/jpa/overview.html">Overview</a></li>
 299
 300       </ul>
 301     </li>
 302     <li><a href="docs/java/javadoc/com/google/appengine/api/datastore/package-summary.html">Javadoc Reference</a></li>
 303
 304       </ul>
 305     </li>
 306     <li><a href="docs/java/apis.html">Services</a>
 307       <ul>
 308         <li><a href="docs/java/appidentity/index.html">App Identity</a>
 309           <ul>
 310             <li><a href="docs/java/appidentity/overview.html">Overview</a></li>
 311
 312 <li><a href="docs/java/javadoc/com/google/appengine/api/appidentity/package-summary.html">Low-level API</a></li>
 313
 314           </ul>
 315         </li>
 316         <li><a href="docs/java/blobstore/index.html">Blobstore</a>
 317           <ul>
 318             <li><a href="docs/java/blobstore/overview.html">Overview</a></li>
 319 <li><span class="tlw-title tlw-expanded">Reference</span>
 320   <ul>
 321     <li><a href="docs/java/javadoc/com/google/appengine/api/blobstore/package-summary.html">API Reference</a></li>
 322   </ul>
 323 </li>
 324
 325           </ul>
 326         </li>
 327         <li><a href="docs/java/googlestorage/index.html">Google Cloud Storage</a>
 328           <ul>
 329             <li><a href="docs/java/googlestorage/overview.html">Overview</a></li>
 330 <li><a href="docs/java/javadoc/com/google/appengine/api/files/package-summary.html">API Reference</a></li>
 331     </li>
 332
 333
 334           </ul>
 335         </li>
 336         <li><a href="docs/java/capabilities/index.html">Capabilities</a>
 337           <ul>
 338             <li><a href="docs/java/capabilities/overview.html">Overview</a></li>
 339 <li><a href="docs/java/javadoc/com/google/appengine/api/capabilities/package-summary.html">Javadoc Reference</a></li>
 340
 341           </ul>
 342         </li>
 343         <li><a href="docs/java/conversion/index.html">Conversion</a>
 344           <ul>
 345             <li><a href="docs/java/conversion/overview.html">Overview</a></li>
 346 <li><a href="docs/java/javadoc/com/google/appengine/api/conversion/package-summary.html">Javadoc Reference</a></li>
 347
 348           </ul>
 349         </li>
 350         <li><a href="docs/java/channel/index.html">Channel</a>
 351           <ul>
 352             <li><a href="docs/java/channel/overview.html">Overview</a></li>
 353 <li><a href="docs/java/javadoc/com/google/appengine/api/channel/package-summary.html">Javadoc Reference</a></li>
 354 <li><a href="docs/java/channel/javascript.html">JavaScript Reference</a></li>
 355
 356           </ul>
 357         </li>
 358         <li><a href="docs/java/images/index.html">Images</a>
 359           <ul>
 360                 <li><a href="docs/java/images/overview.html">Overview</a></li>
 361     <li><a href="docs/java/javadoc/com/google/appengine/api/images/package-summary.html">API Reference</a></li>
 362
 363           </ul>
 364         </li>
 365         <li><a href="docs/java/mail/index.html">Mail</a>
 366           <ul>
 367                 <li><a href="docs/java/mail/overview.html">Overview</a></li>
 368     <li><a href="docs/java/mail/usingjavamail.html">Using JavaMail to Send Mail</a></li>
 369     <li><a href="docs/java/mail/receiving.html">Receiving Mail</a></li>
 370     <li><a href="docs/java/javadoc/com/google/appengine/api/mail/package-summary.html">Low-level API</a></li>
 371
 372           </ul>
 373         </li>
 374         <li><a href="docs/java/memcache/index.html">Memcache</a>
 375           <ul>
 376                 <li><a href="docs/java/memcache/overview.html">Overview</a></li>
 377     <li><a href="docs/java/memcache/usingjcache.html">Using JCache</a></li>
 378     <li><a href="docs/java/javadoc/com/google/appengine/api/memcache/package-summary.html">Low-level API</a></li>
 379
 380           </ul>
 381         </li>
 382         <li><a href="docs/java/multitenancy/index.html">Multitenancy</a>
 383           <ul>
 384                   <li><a href="docs/java/multitenancy/overview.html">Overview</a></li>
 385     <li><a href="docs/java/multitenancy/multitenancy.html">Multitenancy with Namespaces</a></li>
 386     <li><a href="docs/java/multitenancy/namespaces.html">Other Uses for Namespaces</a></li>
 387     <li><a href="docs/java/javadoc/com/google/appengine/api/NamespaceManager.html">API Reference</a></li>
 388
 389           </ul>
 390         </li>
 391         <li><a href="docs/java/oauth/index.html">OAuth</a>
 392           <ul>
 393                 <li><a href="docs/java/oauth/overview.html">Overview</a></li>
 394     <li><a href="docs/java/javadoc/com/google/appengine/api/oauth/package-summary.html">API Reference</a></li>
 395
 396
 397           </ul>
 398         </li>
 399         <li><a href="docs/java/prospectivesearch/index.html">Prospective Search</a>
 400           <ul>
 401             <li><a href="docs/java/prospectivesearch/overview.html">Overview</a></li>
 402 <li><a href="docs/java/javadoc/com/google/appengine/api/prospectivesearch/package-summary.html">Javadoc Reference</a></li>
 403
 404           </ul>
 405         </li>
 406         </li>
 407         <li><a href="docs/java/taskqueue/index.html">Task Queues</a>
 408           <ul>
 409                  <li><a href="docs/java/taskqueue/overview.html">Overview</a></li>
 410      <li><a href="docs/java/taskqueue/overview-push.html">Using Push Queues</a></li>
 411      <li><a href="docs/java/taskqueue/overview-pull.html">Using Pull Queues</a><sup class="new">New!</sup></li>
 412      <li><a href="docs/java/javadoc/com/google/appengine/api/taskqueue/package-summary.html">Javadoc Reference</a></li>
 413      <li><a href="docs/java/taskqueue/rest.html">REST reference</a> <span class="exp-feat">(Experimental)</span></li>
 414           </ul>
 415         </li>
 416         <li><a href="docs/java/urlfetch/index.html">URL Fetch</a>
 417           <ul>
 418                 <li><a href="docs/java/urlfetch/overview.html">Overview</a></li>
 419     <li><a href="docs/java/urlfetch/usingjavanet.html">Using java.net</a></li>
 420     <li><a href="docs/java/javadoc/com/google/appengine/api/urlfetch/package-summary.html">Low-level API</a></li>
 421
 422           </ul>
 423         </li>
 424         <li><a href="docs/java/users/index.html">Users</a>
 425           <ul>
 426                 <li><a href="docs/java/users/overview.html">Overview</a></li>
 427     <li><a href="docs/java/javadoc/com/google/appengine/api/users/package-summary.html">API Reference</a></li>
 428
 429           </ul>
 430         </li>
 431         <li><a href="docs/java/xmpp/index.html">XMPP</a>
 432           <ul>
 433                  <li><a href="docs/java/xmpp/overview.html">Overview</a></li>
 434      <li><a href="docs/java/javadoc/com/google/appengine/api/xmpp/package-summary.html">API Reference</a></li>
 435
 436           </ul>
 437         </li>
 438       </ul>
 439     </li>
 440     <li><a href="docs/java/javadoc/index.html">Services Javadoc</a></li>
 441     <li><a href="docs/java/jrewhitelist.html">JRE Class White List</a></li>
 442     <li><a href="docs/java/config/index.html">Configuration</a>
 443       <ul>
 444             <li><a href="docs/java/config/webxml.html">Deployment Descriptor</a></li>
 445     <li><a href="docs/java/config/appconfig.html">App Config</a></li>
 446     <li><a href="docs/java/config/backends.html">Backends Config</a></li>
 447     <li><a href="docs/java/config/indexconfig.html">Index Config</a></li>
 448     <li><a href="docs/java/config/cron.html">Scheduled Tasks</a></li>
 449     <li><a href="docs/java/config/queue.html">Task Queue Config</a></li>
 450     <li><a href="docs/java/config/dos.html">DoS Protection Config</a></li>
 451
 452       </ul>
 453     </li>
 454     <li><a href="docs/java/configyaml/index.html">YAML Configuration</a>
 455       <ul>
 456                 <li><a href="docs/java/configyaml/appconfig_yaml.html">YAML App Config</a></li>
 457         <li><a href="docs/java/configyaml/backends.html">Backends Config</a></li>
 458         <li><a href="docs/java/configyaml/indexconfig.html">Index Config</a></li>
 459         <li><a href="docs/java/configyaml/cron.html">Scheduled Tasks</a></li>
 460         <li><a href="docs/java/configyaml/queue.html">Task Queue Config</a></li>
 461         <li><a href="docs/java/configyaml/dos.html">DoS Protection Config</a></li>
 462
 463       </ul>
 464     </li>
 465     <li><a href="docs/java/tools/index.html">Tools</a>
 466       <ul>
 467             <li><a href="docs/java/tools/devserver.html">Development Server</a></li>
 468     <li><a href="docs/java/tools/uploadinganapp.html">Uploading and Managing an App</a></li>
 469     <li><a href="docs/java/tools/eclipse.html">Google Plugin for Eclipse</a></li>
 470     <li><a href="docs/java/tools/ant.html">Using Apache Ant</a></li>
 471     <li><a href="docs/java/tools/capabilities.html">Capabilities Service Test Configuration</a>
 472     <li><a href="docs/java/tools/localunittesting.html">Local Unit Testing</a>
 473         <ul>
 474             <li><a href="docs/java/tools/localunittesting/javadoc/index.html">Testing Javadoc</a></li>
 475         </ul>
 476     </li>
 477     <li><a href="docs/java/tools/appstats.html">Appstats</a></li>
 478     <li><a href="docs/java/tools/remoteapi.html">Remote API</a></li>
 479
 480       </ul>
 481     </li>
 482     <li><a href="docs/java/howto/index.html">How-To</a>
 483       <ul>
 484               <li><a href="docs/java/howto/maintenance.html">Handling Scheduled Maintenance Periods</a></li>
 485
 486       </ul>
 487     </li>
 488
 489     </ul>
 490   </li>
 491 </ul>
 492 <div class="line"></div>
 493 <ul>
 494   <li><h2>Python</h2>
 495     <ul>
 496           <li><a href="docs/python/overview.html">Overview</a></li>
 497     <li><a href="docs/python/runtime.html">Runtime Environment</a></li>
 498     <li><a href="docs/python/python27/index.html">Python 2.7</a>
 499       <ul>
 500             <li><a href="docs/python/python27/newin27.html">What's New in Python 2.7</a></li>
 501     <li><a href="docs/python/python27/using27.html">Using Python 2.7</a></li>
 502
 503       </ul>
 504     </li>
 505     <li><a href="docs/python/backends/index.html">Backends</a>
 506       <ul>
 507         <li><a href="docs/python/backends/overview.html">Overview</a></li>
 508 <li><span class="tlw-title tlw-expanded">Reference</span>
 509   <ul>
 510     <li><a href="docs/python/backends/functions.html">Backends API Functions</a></li>
 511     <li><a href="docs/python/backends/exceptions.html">Backends API Exceptions</a></li>
 512     <li><a href="docs/python/backends/logserviceapi.html">LogService API</a></li>
 513     <li><a href="docs/python/backends/applog.html">AppLog Class</a></li>
 514     <li><a href="docs/python/backends/requestlog.html">RequestLog Class</a></li>
 515     <li><a href="docs/python/backends/runtimeapi.html">Runtime API</a></li>
 516   </ul>
 517 </li>
 518
 519       </ul>
 520     </li>
 521     <li><a href="docs/python/datastore/index.html">Storing Data</a>
 522       <ul>
 523               <li><a href="docs/python/datastore/overview.html">Datastore Overview</a></li>
 524       <li><a href="docs/python/datastore/entities.html">Entities</a></li>
 525       <li><a href="docs/python/datastore/queries.html">Queries</a></li>
 526       <li><a href="docs/python/datastore/transactions.html">Transactions</a></li>
 527       <li><a href="docs/python/datastore/datamodeling.html">Data Modeling</a></li>
 528       <li><a href="docs/python/datastore/gqlreference.html">GQL Reference</a></li>
 529       <li><a href="docs/python/datastore/hr/index.html">Choosing a Datastore</a></li>
 530       <li><a href="docs/python/datastore/hr/overview.html">Using the High Replication Datastore</a></li>
 531       <li><a href="docs/python/datastore/metadataqueries.html">Metadata Queries</a></li>
 532       <li><a href="docs/python/datastore/stats.html">Statistics</a></li>
 533       <li><a href="docs/python/datastore/async.html">Async API</a></li>
 534       <li><span class="tlw-title tlw-expanded">Reference</span>
 535         <ul>
 536           <li><a href="docs/python/datastore/typesandpropertyclasses.html">Types and Property Classes</a></li>
 537           <li><a href="docs/python/datastore/gqlreference.html">GQL Reference</a></li>
 538           <li><a href="docs/python/datastore/modelclass.html">Model</a></li>
 539           <li><a href="docs/python/datastore/expandoclass.html">Expando</a></li>
 540           <li><a href="docs/python/datastore/polymodelclass.html">PolyModel</a></li>
 541           <li><a href="docs/python/datastore/propertyclass.html">Property</a></li>
 542           <li><a href="docs/python/datastore/queryclass.html">Query</a></li>
 543           <li><a href="docs/python/datastore/gqlqueryclass.html">GqlQuery</a></li>
 544           <li><a href="docs/python/datastore/metadataqueryclass.html">Metadata Query</a></li>
 545           <li><a href="docs/python/datastore/keyclass.html">Key</a></li>
 546           <li><a href="docs/python/datastore/functions.html">Functions</a></li>
 547           <li><a href="docs/python/datastore/exceptions.html">Exceptions</a></li>
 548         </ul>
 549       </li>
 550
 551       </ul>
 552     </li>
 553     <li><a href="docs/python/dataprocessing/index.html">Data Processing</a>
 554       <ul>
 555              <li><a href="docs/python/dataprocessing/overview.html">Overview</a></li>
 556      <li><a href="docs/python/dataprocessing/helloworld.html">Hello World</a></li>
 557      <li><span class="tlw-title tlw-expanded">Reference</span>
 558        <ul>
 559          <li><a href="docs/python/dataprocessing/mapreducepipelineclass.html">Mapreduce Pipline</a></li>
 560          <li><a href="docs/python/dataprocessing/readers_writers.html">Standard Input Readers and Output Writers</a></li>
 561        </ul>
 562      </li>
 563
 564       </ul>
 565     </li>
 566     <li><a href="docs/python/apis.html">Services</a>
 567       <ul>
 568         <li><a href="docs/python/appidentity/index.html">App Identity</a>
 569           <ul>
 570             <li><a href="docs/python/appidentity/overview.html">Overview</a></li>
 571 <li><span class="tlw-title tlw-expanded">Reference</span>
 572   <ul>
 573     <li><a href="docs/python/appidentity/functions.html">Functions</a></li>
 574     <li><a href="docs/python/appidentity/exceptions.html">Exceptions</a></li>
 575   </ul>
 576 </li>
 577
 578           </ul>
 579         </li>
 580         <li><a href="docs/python/blobstore/index.html">Blobstore</a>
 581           <ul>
 582             <li><a href="docs/python/blobstore/overview.html">Overview</a></li>
 583 <li><span class="tlw-title tlw-expanded">Reference</span>
 584   <ul>
 585     <li><a href="docs/python/blobstore/blobinfoclass.html">BlobInfo</a></li>
 586     <li><a href="docs/python/blobstore/blobkeyclass.html">BlobKey</a></li>
 587     <li><a href="docs/python/blobstore/blobreaderclass.html">BlobReader</a></li>
 588     <li><a href="docs/python/blobstore/functions.html">Functions</a></li>
 589     <li><a href="docs/python/blobstore/exceptions.html">Exceptions</a></li>
 590   </ul>
 591 </li>
 592
 593           </ul>
 594         </li>
 595         <li><a href="docs/python/capabilities/index.html">Capabilities</a>
 596           <ul>
 597             <li><a href="docs/python/capabilities/overview.html">Overview</a></li>
 598 <li><span class="tlw-title tlw-expanded">Reference</span>
 599   <ul>
 600     <li><a href="docs/python/capabilities/capabilitysetclass.html">CapabilitySet</a></li>
 601     <li><a href="docs/python/capabilities/exceptions.html">Exceptions</a></li>
 602   </ul>
 603 </li>
 604
 605           </ul>
 606         </li>
 607         <li><a href="docs/python/conversion/index.html">Conversion</a>
 608           <ul>
 609             <li><a href="docs/python/conversion/overview.html">Overview</a></li>
 610 <li><span class="tlw-title tlw-expanded">Reference</span>
 611   <ul>
 612     <li><a href="docs/python/conversion/conversionclass.html">Conversion Class</a></li>
 613     <li><a href="docs/python/conversion/propertyclasses.html">Property Classes</a></li>
 614     <li><a href="docs/python/conversion/functions.html">Functions</a></li>
 615     <li><a href="docs/python/conversion/exceptions.html">Exceptions</a></li>
 616   </ul>
 617 </li>
 618
 619           </ul>
 620         </li>
 621         <li><a href="docs/python/channel/index.html">Channel</a>
 622           <ul>
 623             <li><a href="docs/python/channel/overview.html">Overview</a></li>
 624 <li><span class="tlw-title tlw-expanded">Reference</span>
 625   <ul>
 626     <li><a href="docs/python/channel/functions.html">Functions</a></li>
 627     <li><a href="docs/python/channel/exceptions.html">Exceptions</a></li>
 628     <li><a href="docs/python/channel/javascript.html">Client Javascript Reference</a></li>
 629   </ul>
 630 </li>
 631
 632           </ul>
 633         </li>
 634         <li><a href="docs/python/images/index.html">Images</a>
 635           <ul>
 636                  <li><a href="docs/python/images/overview.html">Overview</a></li>
 637      <li><a href="docs/python/images/installingPIL.html">Installing PIL</a></li>
 638      <li><a href="docs/python/images/usingimages.html">Using the Images API</a></li>
 639      <li><span class="tlw-title tlw-expanded">Reference</span>
 640        <ul>
 641          <li><a href="docs/python/images/imageclass.html">Image</a></li>
 642          <li><a href="docs/python/images/functions.html">Functions</a></li>
 643          <li><a href="docs/python/images/exceptions.html">Exceptions</a></li>
 644        </ul>
 645      </li>
 646
 647           </ul>
 648         </li>
 649         <li><a href="docs/python/mail/index.html">Mail</a>
 650           <ul>
 651                  <li><a href="docs/python/mail/overview.html">Overview</a></li>
 652      <li><a href="docs/python/mail/sendingmail.html">Sending Mail</a></li>
 653      <li><a href="docs/python/mail/receivingmail.html">Receiving Mail</a></li>
 654      <li><a href="docs/python/mail/attachments.html">Attachments</a></li>
 655      <li><a href="docs/python/mail/headers.html">Headers</a></li>
 656      <li><span class="tlw-title tlw-expanded">Reference</span>
 657        <ul>
 658          <li><a href="docs/python/mail/emailmessageclass.html">EmailMessage</a></li>
 659          <li><a href="docs/python/mail/emailmessagefields.html">Message Fields</a></li>
 660          <li><a href="docs/python/mail/functions.html">Functions</a></li>
 661          <li><a href="docs/python/mail/exceptions.html">Exceptions</a></li>
 662        </ul>
 663      </li>
 664
 665           </ul>
 666         </li>
 667         <li><a href="docs/python/memcache/index.html">Memcache</a>
 668           <ul>
 669                  <li><a href="docs/python/memcache/overview.html">Overview</a></li>
 670       <li><a href="docs/python/memcache/usingmemcache.html">Using Memcache</a></li>
 671      <li><span class="tlw-title tlw-expanded">Reference</span>
 672        <ul>
 673          <li><a href="docs/python/memcache/clientclass.html">Client</a></li>
 674          <li><a href="docs/python/memcache/functions.html">Functions</a></li>
 675        </ul>
 676      </li>
 677
 678           </ul>
 679         </li>
 680         <li><a href="docs/python/multitenancy/index.html">Multitenancy</a>
 681           <ul>
 682                   <li><a href="docs/python/multitenancy/overview.html">Overview</a></li>
 683     <li><a href="docs/python/multitenancy/multitenancy.html">Multitenancy with Namespaces</a></li>
 684     <li><a href="docs/python/multitenancy/namespaces.html">Other Uses for Namespaces</a></li>
 685     <li>Reference
 686       <ul>
 687         <li><a href="docs/python/multitenancy/functions.html">Functions</a></li>
 688         <li><a href="docs/python/multitenancy/exceptions.html">Exceptions</a></li>
 689       </ul>
 690     </li>
 691
 692           </ul>
 693         </li>
 694         <li><a href="docs/python/oauth/index.html">OAuth</a>
 695           <ul>
 696                  <li><a href="docs/python/oauth/overview.html">Overview</a></li>
 697      <li><span class="tlw-title tlw-expanded">Reference</span>
 698        <ul>
 699          <li><a href="docs/python/oauth/functions.html">Functions</a></li>
 700          <li><a href="docs/python/oauth/exceptions.html">Exceptions</a></li>
 701        </ul>
 702      </li>
 703
 704           </ul>
 705         </li>
 706         <li><a href="docs/python/prospectivesearch/index.html">Prospective Search</a>
 707           <ul>
 708             <li><a href="docs/python/prospectivesearch/overview.html">Overview</a></li>
 709 <li><span class="tlw-title tlw-expanded">Reference</span>
 710   <ul>
 711     <li><a href="docs/python/prospectivesearch/functions.html">Functions</a></li>
 712     <li><a href="docs/python/prospectivesearch/exceptions.html">Exceptions</a></li>
 713   </ul>
 714 </li>
 715
 716           </ul>
 717         </li>
 718          <li><a href="docs/python/googlestorage/index.html">Google Cloud Storage</a>
 719           <ul>
 720             <li><a href="docs/python/googlestorage/overview.html">Overview</a></li>
 721 <li><a href="docs/python/googlestorage/functions.html">Functions</a></li>
 722 <li><a href="docs/python/googlestorage/exceptions.html">Exceptions</a></li>
 723     </li>
 724
 725
 726           </ul>
 727         </li>
 728         <li><a href="docs/python/taskqueue/index.html">Task Queues</a>
 729           <ul>
 730                  <li><a href="docs/python/taskqueue/overview.html">Overview</a></li>
 731      <li><a href="docs/python/taskqueue/overview-push.html">Using Push Queues</a></li>
 732      <li><a href="docs/python/taskqueue/overview-pull.html">Using Pull Queues</a><sup class="new">New!</sup></li>
 733      <li><span class="tlw-title tlw-expanded">Reference</span>
 734        <ul>
 735          <li><a href="docs/python/taskqueue/tasks.html">Task Class</a></li>
 736          <li><a href="docs/python/taskqueue/taskretryoptions.html">TaskRetryOptions Class</a></li>
 737          <li><a href="docs/python/taskqueue/queues.html">Queue Class</a></li>
 738          <li><a href="docs/python/taskqueue/rest.html">REST</a>  <span class="exp-feat">(Experimental)</span></li>
 739          <li><a href="docs/python/taskqueue/functions.html">Functions</a></li>
 740          <li><a href="docs/python/taskqueue/exceptions.html">Exceptions</a></li>
 741        </ul>
 742      </li>
 743
 744           </ul>
 745         </li>
 746         <li><a href="docs/python/urlfetch/index.html">URL Fetch</a>
 747           <ul>
 748                  <li><a href="docs/python/urlfetch/overview.html">Overview</a></li>
 749      <li><span class="tlw-title tlw-expanded">Reference</span>
 750        <ul>
 751          <li><a href="docs/python/urlfetch/fetchfunction.html">The fetch Function</a></li>
 752          <li><a href="docs/python/urlfetch/asynchronousrequests.html">Asynchronous Requests</a></li>
 753          <li><a href="docs/python/urlfetch/responseobjects.html">Response Objects</a></li>
 754          <li><a href="docs/python/urlfetch/exceptions.html">Exceptions</a></li>
 755        </ul>
 756      </li>
 757
 758           </ul>
 759         </li>
 760         <li><a href="docs/python/users/index.html">Users</a>
 761           <ul>
 762                  <li><a href="docs/python/users/overview.html">Overview</a></li>
 763      <li><a href="docs/python/users/userobjects.html">User Objects</a></li>
 764      <li><a href="docs/python/users/loginurls.html">Login URLs</a></li>
 765      <li><a href="docs/python/users/adminusers.html">Admin Users</a></li>
 766
 767      <li><span class="tlw-title tlw-expanded">Reference</span>
 768        <ul>
 769          <li><a href="docs/python/users/userclass.html">User</a></li>
 770          <li><a href="docs/python/users/functions.html">Functions</a></li>
 771          <li><a href="docs/python/users/exceptions.html">Exceptions</a></li>
 772        </ul>
 773      </li>
 774
 775           </ul>
 776         </li>
 777         <li><a href="docs/python/xmpp/index.html">XMPP</a>
 778           <ul>
 779                  <li><a href="docs/python/xmpp/overview.html">Overview</a></li>
 780      <li><span class="tlw-title tlw-expanded">Reference</span>
 781        <ul>
 782          <li><a href="docs/python/xmpp/functions.html">Functions</a></li>
 783          <li><a href="docs/python/xmpp/messageclass.html">Message</a></li>
 784          <li><a href="docs/python/xmpp/exceptions.html">Exceptions</a></li>
 785        </ul>
 786      </li>
 787
 788           </ul>
 789         </li>
 790       </ul>
 791     </li>
 792     <li><a href="docs/python/config/index.html">Configuration</a>
 793       <ul>
 794             <li><a href="docs/python/config/appconfig.html">App Config</a></li>
 795     <li><a href="docs/python/config/backends.html">Backends Config</a></li>
 796     <li><a href="docs/python/config/indexconfig.html">Index Config</a></li>
 797     <li><a href="docs/python/config/cron.html">Scheduled Tasks</a></li>
 798     <li><a href="docs/python/config/queue.html">Task Queue Config</a></li>
 799     <li><a href="docs/python/config/dos.html">DoS Protection Config</a></li>
 800
 801       </ul>
 802     </li>
 803     <li><span class="tlw-title"><a href="docs/python/tools/index.html">Tools</a></span>
 804       <ul>
 805             <li><a href="docs/python/tools/devserver.html">Development Server</a></li>
 806     <li><a href="docs/python/tools/uploadinganapp.html">Uploading and Managing an App</a></li>
 807     <li><a href="docs/python/tools/uploadingdata.html">Uploading and Downloading Data</a></li>
 808     <li><span class="tlw-title"><a href="docs/python/tools/protorpc/index.html">ProtoRPC</a></span>
 809       <ul>
 810         <li><a href="docs/python/tools/protorpc/overview.html">Overview</a></li>
 811 <li><a href="docs/python/tools/protorpc/definition-functions.html">Definition Module</a></li>
 812 <li>Descriptor Module
 813   <ul>
 814         <li><a href="docs/python/tools/protorpc/descriptor/descriptorlibrary.html">DescriptorLibrary Functions</a></li>
 815     <li><a href="docs/python/tools/protorpc/descriptor/functions.html">Functions</a></li>
 816
 817   </ul>
 818 </li>
 819 <li>Messages Module
 820   <ul>
 821         <li><a href="docs/python/tools/protorpc/messages/enumclass.html">Enum</a></li>
 822     <li><a href="docs/python/tools/protorpc/messages/enumfieldclass.html">EnumField</a></li>
 823     <li><a href="docs/python/tools/protorpc/messages/fieldclass.html">Field</a></li>
 824     <li><a href="docs/python/tools/protorpc/messages/fieldclasses.html">Message Field Classes</a></li>
 825     <li><a href="docs/python/tools/protorpc/messages/messageclass.html">Message</a></li>
 826     <li><a href="docs/python/tools/protorpc/messages/messagefieldclass.html">MessageField</a></li>
 827     <li><a href="docs/python/tools/protorpc/messages/variantclass.html">Variant</a></li>
 828     <li><a href="docs/python/tools/protorpc/messages/functions.html">Functions</a></li>
 829     <li><a href="docs/python/tools/protorpc/messages/exceptions.html">Exceptions</a></li>
 830   </ul>
 831 </li>
 832 <li>Remote Service Library
 833   <ul>
 834         <li><a href="docs/python/tools/protorpc/remote/index.html">Overview</a></li>
 835     <li><a href="docs/python/tools/protorpc/remote/httprequeststateclass.html">HttpRequestState Class</a></li>
 836     <li><a href="docs/python/tools/protorpc/remote/requeststateclass.html">RequestState Class</a></li>
 837     <li><a href="docs/python/tools/protorpc/remote/rpcstatusclass.html">RpcStatus Class</a></li>
 838     <li><a href="docs/python/tools/protorpc/remote/serviceclass.html">Service Class</a></li>
 839     <li><a href="docs/python/tools/protorpc/remote/functions.html">Functions</a></li>
 840     <li><a href="docs/python/tools/protorpc/remote/exceptions.html">Exceptions</a></li>
 841
 842   </ul>
 843 </li>
 844 <li>Transport Library
 845   <ul>
 846         <li><a href="docs/python/tools/protorpc/transport/httptransport.html">HttpTransport Class</a></li>
 847     <li><a href="docs/python/tools/protorpc/transport/transport.html">Transport Class</a></li>
 848
 849   </ul>
 850 </li>
 851 <li>WebApp Service Handlers
 852   <ul>
 853         <li><a href="docs/python/tools/protorpc/webapp/index.html">Overview</a></li>
 854     <li><a href="docs/python/tools/protorpc/webapp/functions.html">WebApp Service Handlers</a></li>
 855
 856   </ul>
 857 </li>
 858
 859       </ul>
 860     </li>
 861     <li><a href="docs/python/tools/webapp/index.html">webapp Framework</a>
 862       <ul>
 863              <li><a href="docs/python/tools/webapp/overview.html">Overview</a></li>
 864      <li><a href="docs/python/tools/webapp/running.html">Running the Application</a></li>
 865      <li><a href="docs/python/tools/webapp/requesthandlers.html">Request Handlers</a></li>
 866      <li><a href="docs/python/tools/webapp/requestdata.html">Request Data</a></li>
 867      <li><a href="docs/python/tools/webapp/buildingtheresponse.html">Building the Response</a></li>
 868      <li><a href="docs/python/tools/webapp/redirects.html">Redirects, Headers and Status Codes</a></li>
 869      <li><a href="docs/python/tools/webapp/blobstorehandlers.html">Blobstore Handlers</a></li>
 870
 871      <li><span class="tlw-title tlw-expanded">Reference</span>
 872        <ul>
 873          <li><a href="docs/python/tools/webapp/requestclass.html">Request</a></li>
 874          <li><a href="docs/python/tools/webapp/responseclass.html">Response</a></li>
 875          <li><a href="docs/python/tools/webapp/requesthandlerclass.html">RequestHandler</a></li>
 876          <li><a href="docs/python/tools/webapp/wsgiapplicationclass.html">WSGIApplication</a></li>
 877          <li><a href="docs/python/tools/webapp/utilmodule.html">Utility Functions</a></li>
 878
 879        </ul>
 880      </li>
 881
 882       </ul>
 883     </li>
 884     <li><a href="docs/python/tools/localunittesting.html">Local Unit Testing</a></li>
 885     <li><a href="docs/python/tools/appstats.html">Appstats</a></li>
 886     <li><a href="docs/python/tools/libraries.html">Included Libraries </a>(Python 2.5)</li>
 887     <li><a href="docs/python/tools/libraries27.html">Included Libraries</a>(Python 2.7)</li>
 888     <li><a href="docs/python/tools/appengineconfig.html">Python Module Configuration</a></li>
 889
 890       </ul>
 891     </li>
 892     <li><a href="docs/python/howto/index.html">How-To</a>
 893       <ul>
 894               <li><a href="docs/python/howto/usinggdataservices.html">Google Data Services</a></li>
 895       <li><a href="docs/python/howto/maintenance.html">Handling Scheduled Maintenance Periods</a></li>
 896
 897       </ul>
 898     </li>
 899
 900     </ul>
 901   </li>
 902 </ul>
 903 <div class="line"></div>
 904 <ul>
 905   <li><h2>Go</h2> <span class="exp-feat">Experimental!</span>
 906     <ul>
 907           <li><a href="docs/go/overview.html">Overview</a></li>
 908     <li><a href="docs/go/runtime.html">Runtime Environment</a>
 909       <ul>
 910         <li><a href="docs/go/reference.html">Reference</a></li>
 911       </ul>
 912     </li>
 913     <li><a href="docs/go/backends/index.html">Backends</a>
 914       <ul>
 915         <li><a href="docs/go/backends/overview.html">Overview</a></li>
 916 <li><a href="docs/go/backends/runtime.html">Runtime package</a></li>
 917
 918       </ul>
 919     </li>
 920     <li><a href="docs/go/datastore/index.html">Storing Data</a>
 921       <ul>
 922              <li><a href="docs/go/datastore/overview.html">Overview</a></li>
 923      <li><a href="docs/go/datastore/transactions.html">Transactions</a></li>
 924      <li><a href="docs/go/datastore/reference.html">Reference</a></li>
 925
 926       </ul>
 927     </li>
 928     <li><a href="docs/go/apis.html">Services</a>
 929       <ul>
 930         <li><a href="docs/go/blobstore/index.html">Blobstore</a>
 931           <ul>
 932             <li><a href="docs/go/blobstore/overview.html">Overview</a></li>
 933 <li><a href="docs/go/blobstore/reference.html">Reference</a></li>
 934
 935           </ul>
 936         </li>
 937         <li><a href="docs/go/capabilities/index.html">Capabilities</a>
 938           <ul>
 939             <li><a href="docs/go/capabilities/overview.html">Overview</a></li>
 940 <li><a href="docs/go/capabilities/reference.html">Reference</a></li>
 941
 942           </ul>
 943         </li>
 944         <li><a href="docs/go/channel/index.html">Channel</a>
 945           <ul>
 946             <li><a href="docs/go/channel/overview.html">Overview</a></li>
 947 <li><a href="docs/go/channel/reference.html">Reference</a></li>
 948 <li><a href="docs/go/channel/javascript.html">Client Javascript Reference</a></li>
 949
 950           </ul>
 951         </li>
 952         <li><a href="docs/go/mail/index.html">Mail</a>
 953           <ul>
 954                  <li><a href="docs/go/mail/overview.html">Overview</a></li>
 955      <li><a href="docs/go/mail/reference.html">Reference</a></li>
 956
 957           </ul>
 958         </li>
 959         <li><a href="docs/go/memcache/index.html">Memcache</a>
 960           <ul>
 961                  <li><a href="docs/go/memcache/overview.html">Overview</a></li>
 962      <li><a href="docs/go/memcache/reference.html">Reference</a></li>
 963
 964           </ul>
 965         </li>
 966         <li><a href="docs/go/taskqueue/index.html">Task Queues</a>
 967           <ul>
 968                  <li><a href="docs/go/taskqueue/overview.html">Overview</a></li>
 969      <li><a href="docs/go/taskqueue/reference.html">Reference</a></li>
 970      <li><a href="docs/go/taskqueue/delay.html">Delay package</a></li>
 971
 972           </ul>
 973         </li>
 974         <li><a href="docs/go/urlfetch/index.html">URL Fetch</a>
 975           <ul>
 976                  <li><a href="docs/go/urlfetch/overview.html">Overview</a></li>
 977      <li><a href="docs/go/urlfetch/reference.html">Reference</a></li>
 978
 979           </ul>
 980         </li>
 981         <li><a href="docs/go/users/index.html">Users</a>
 982           <ul>
 983                  <li><a href="docs/go/users/overview.html">Overview</a></li>
 984      <li><a href="docs/go/users/reference.html">Reference</a></li>
 985
 986           </ul>
 987         </li>
 988       </ul>
 989         <li><a href="docs/go/config/index.html">Configuration</a>
 990           <ul>
 991                 <li><a href="docs/go/config/appconfig.html">App Config</a></li>
 992     <li><a href="docs/go/config/backends.html">Backends Config</a></li>
 993     <li><a href="docs/go/config/indexconfig.html">Index Config</a></li>
 994     <li><a href="docs/go/config/cron.html">Scheduled Tasks</a></li>
 995     <li><a href="docs/go/config/queue.html">Task Queue Config</a></li>
 996     <li><a href="docs/go/config/dos.html">DoS Protection Config</a></li>
 997
 998           </ul>
 999         </li>
1000         <li><a href="docs/go/tools/index.html">Tools</a>
1001           <ul>
1002                 <li><a href="docs/go/tools/devserver.html">Development Server</a></li>
1003     <li><a href="docs/go/tools/uploadinganapp.html">Uploading and Managing an App</a></li>
1004
1005           </ul>
1006         </li>
1007     </li>
1008
1009     </ul>
1010   </li>
1011 </ul>
1012 <div class="line"></div>
1013 <ul>
1014   <li><h2>Managing Your App</h2>
1015     <ul>
1016       <li><a href="docs/adminconsole/index.html">Admin Console</a>
1017         <ul>
1018           <li><a href="docs/adminconsole/instances.html">Instances</a></li>
1019 <li><a href="docs/adminconsole/roles.html">Roles</a></li>
1020 <li><a href="docs/adminconsole/applicationsettings.html">Application Settings</a></li>
1021 <li><a href="docs/adminconsole/datastoreadmin.html">Datastore</a></li>
1022 <li><a href="docs/adminconsole/performancesettings.html">Performance Settings</a></li>
1023
1024         </ul>
1025       </li>
1026       <li><a href="docs/quotas.html">Quotas</a></li>
1027       <li><a href="docs/billing.html">Billing</a></li>
1028       <li><a href="docs/premier/index.html">Premier Accounts</a></li>
1029       <li><a href="docs/domain.html">Using a Custom Domain</a></li>
1030     </ul>
1031   </li>
1032 </ul>
1033 <div class="line"></div>
1034 <ul>
1035   <li><h2>Resources</h2>
1036     <ul>
1037       <li><a href="kb/index.html">FAQ</a></li>
1038       <li><a href="articles/index.html">Articles</a></li>
1039       <li><a href="docs/videoresources.html">Video Resources</a><sup class="new">New!</sup></li>
1040       <li><a href="http://code.google.com/p/googleappengine/">SDK Code</a></li>
1041       <li><a href="http://code.google.com/p/datanucleus-appengine/">JDO/JPA Code</a></li>
1042       <li><a href="http://code.google.com/p/google-app-engine-samples/">Sample Apps Code</a></li>
1043       <li>Launcher Code
1044         <ul>
1045           <li><a href="http://code.google.com/p/google-appengine-mac-launcher/">Mac</a></li>
1046           <li><a href="http://code.google.com/p/google-appengine-wx-launcher/">Windows/wx</a></li>
1047         </ul>
1048       </li>
1049       <li><a href="community.html">Discussion Groups</a></li>
1050     </ul>
1051   </li>
1052 </ul>
1053 <div class="line"></div>
1054 <ul>
1055   <li><a href="docs/roadmap.html">Product Roadmap</a></li>
1056   <li><a href="http://code.google.com/p/googleappengine/wiki/SdkReleaseNotes">Release Notes: Python</a></li>
1057   <li><a href="http://code.google.com/p/googleappengine/wiki/SdkForJavaReleaseNotes">Release Notes: Java</a></li>
1058   <li><a href="docs/revision_history.html">Revision History</a></li>
1059 </ul>
1060
1061         <a class="hidden" href="#gc-topnav-anchor">More Google App Engine resource links</a>
1062       </div>
1063
1064       <div class="g-unit" id="gc-pagecontent">
1065         <h1 class="page_title">App Engine Service Level Agreement</h1>
1066
1067
1068
1069 <div class="jd-descr">
1070 <h2 id="admin">App Engine Service Level Agreement</h2>
1071 <div>
1072  <p>
1073 During the Term of the Google App Engine License Agreement (the "<u>Agreement</u>"), the Covered Service will be operational and available to an Eligible Application at least 99.95% of the time in any calendar month (the "SLA").  If Google does not meet the SLA, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. This SLA states Customer's sole and exclusive remedy for any failure by Google to meet the SLA.  Capitalized terms not defined herein have the meaning set forth in the Agreement.
1074  </p>
1075  <p>
1076 <b>Definitions.</b> The following definitions shall apply to the Google App Engine SLA.
1077  </p>
1078 <ul>
1079 <li>"<b>Covered Service</b>" means the components of the Service listed at the following URL: <a href="http://code.google.com/appengine/sla_error_rate.html">http://code.google.com/appengine/sla_error_rate.html</a>, or such other URL as may be provided by Google.</li>
1080 <li>"<b>Downtime</b>" means more than a ten percent Error Rate for any Eligible Application.</li>
1081 <li>"<b>Eligible Application</b>" means an Application that has been created by Customer using the High Replication Datastore setting.</li>
1082 <li>"<b>Downtime Period</b>" means, for an Application, a period of five consecutive minutes of Downtime. Intermittent Downtime for a period of less than five minutes will not be counted towards any Downtime Periods.</li>
1083 <li>"<b>Error rate</b>" for the Service is defined with the Covered Services.</li>
1084 <li>"<b>Financial Credit</b>" means the following:</li>
1085         <table><tbody>
1086           <tr>
1087             <th>Monthly Uptime Percentage</th>
1088             <th>Percentage of monthly bill credited to future monthly bills of Customer</th>
1089           </tr>
1090           <tr>
1091             <td>99.00% &ndash; &lt; 99.95%</td>
1092             <td>10%</td>
1093           </tr>
1094           <tr>
1095             <td>95.00% &ndash; &lt; 99.00%</td>
1096             <td>25%</td>
1097           </tr>
1098           <tr>
1099             <td>&lt; 95.00%</td>
1100             <td>50%</td>
1101           </tr>
1102 </tbody></table>
1103 <li>"<b>Monthly Uptime Percentage</b>" means total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.</li>
1104
1105  <p>
1106 <u>Customer Must Request Financial Credit</u>.  In order to receive any of the Financial Credits described above, Customer must notify Google within thirty days from the time Customer becomes eligible to receive a Financial Credit. Failure to comply with this requirement will forfeit Customer’s right to receive a Financial Credit. To notify Google of SLA Financial Credit eligibility, please see the Documentation.
1107 </p>
1108  <p>
1109 <u>Maximum Financial Credit</u>.  The aggregate maximum number of Financial Credits to be issued by Google to Customer for any and all Downtime Periods that occur in a single billing month shall not exceed 50% of the amount due by Customer for the Eligible Application for the applicable month. Financial Credits will be made in the form of a monetary credit applied to future use of the Service and will be applied within 60 days after the Financial Credit was requested.
1110 </p>
1111 <p>
1112 <u>SLA Exclusions</u>. The SLA does not apply to any errors: (i) caused by factors outside of Google’s reasonable control; (ii) that resulted from Customer’s software or hardware or third party software or hardware, or both; (iii) that are result of abuses or other behaviors that violate the Agreement; or (iv) Eligible Applications that are being limited by quotas listed in the Admin Console.
1113 </p>
1114 </div>
1115 </div>
1116 <br>
1117 <hr>
1118 <p>Version: 1.0</p>
1119 </div>
1120
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