Merge changes from team/russell/issue_9520

[asterisk-bristuff.git] / configs / queues.conf.sample

[general]
;
; Global settings for call queues
;
; Persistent Members
;    Store each dynamic member in each queue in the astdb so that
;    when asterisk is restarted, each member will be automatically
;    read into their recorded queues. Default is 'yes'.
;
persistentmembers = yes
; 
; AutoFill Behavior
;    The old/current behavior of the queue has a serial type behavior 
;    in that the queue will make all waiting callers wait in the queue
;    even if there is more than one available member ready to take
;    calls until the head caller is connected with the member they 
;    were trying to get to. The next waiting caller in line then
;    becomes the head caller, and they are then connected with the
;    next available member and all available members and waiting callers
;    waits while this happens. The new behavior, enabled by setting
;    autofill=yes makes sure that when the waiting callers are connecting
;    with available members in a parallel fashion until there are
;    no more available members or no more waiting callers. This is
;    probably more along the lines of how a queue should work and 
;    in most cases, you will want to enable this behavior. If you 
;    do not specify or comment out this option, it will default to no
;    to keep backward compatibility with the old behavior.
;
autofill = yes
;
; Monitor Type
;    By setting monitor-type = MixMonitor, when specifying monitor-format
;    to enable recording of queue member conversations, app_queue will
;    now use the new MixMonitor application instead of Monitor so 
;    the concept of "joining/mixing" the in/out files now goes away
;    when this is enabled. You can set the default type for all queues
;    here, and then also change monitor-type for individual queues within
;    queue by using the same configuration parameter within a queue 
;    configuration block. If you do not specify or comment out this option,
;    it will default to the old 'Monitor' behavior to keep backward
;    compatibility. 
;
monitor-type = MixMonitor
;
; Note that a timeout to fail out of a queue may be passed as part of
; an application call from extensions.conf:
; Queue(queuename|[options]|[optionalurl]|[announceoverride]|[timeout])
; example: Queue(dave|t|||45)

;[markq]
;
; A sample call queue
;
; Musicclass sets which music applies for this particular call queue.
; The only class which can override this one is if the MOH class is set
; directly on the channel using Set(CHANNEL(musicclass)=whatever) in the
; dialplan.
;
;musicclass = default
;
; An announcement may be specified which is played for the member as
; soon as they answer a call, typically to indicate to them which queue
; this call should be answered as, so that agents or members who are
; listening to more than one queue can differentiated how they should
; engage the customer
;
;announce = queue-markq
;
; A strategy may be specified.  Valid strategies include:
;
; ringall - ring all available channels until one answers (default)
; roundrobin - take turns ringing each available interface 
; leastrecent - ring interface which was least recently called by this queue
; fewestcalls - ring the one with fewest completed calls from this queue
; random - ring random interface
; rrmemory - round robin with memory, remember where we left off last ring pass
;
;strategy = ringall
;
; Second settings for service level (default 0)
; Used for service level statistics (calls answered within service level time
; frame)
;servicelevel = 60
;
; A context may be specified, in which if the user types a SINGLE
; digit extension while they are in the queue, they will be taken out
; of the queue and sent to that extension in this context.
;
;context = qoutcon
;
; How long do we let the phone ring before we consider this a timeout...
;
;timeout = 15
;
; How long do we wait before trying all the members again?
;
;retry = 5
;
; Weight of queue - when compared to other queues, higher weights get 
; first shot at available channels when the same channel is included in 
; more than one queue.
;
;weight=0
;
; After a successful call, how long to wait before sending a potentially
; free member another call (default is 0, or no delay)
;
;wrapuptime=15
;
; Autofill will follow queue strategy but push multiple calls through
; at same time until there are no more waiting callers or no more
; available members. The per-queue setting of autofill allows you
; to override the default setting on an individual queue level.
; 
;autofill=yes
;
; Autopause will pause a queue member if they fail to answer a call
;
;autopause=yes
;
; Maximum number of people waiting in the queue (0 for unlimited)
;
;maxlen = 0
;
; If set to yes, just prior to the caller being bridged with a queue member 
; the MEMBERINTERFACE variable will be set with the interface name (eg. Agent/1234)
; of the queue member that was chosen and is now connected to be bridged with
; the caller
;
;setinterfacevar=no
;
; How often to announce queue position and/or estimated 
; holdtime to caller (0=off)
;
;announce-frequency = 90 
;
;
; How often to make any periodic announcement (see periodic-announce)
;
;periodic-announce-frequency=60
;
; Should we include estimated hold time in position announcements?
; Either yes, no, or only once.
; Hold time will be announced as the estimated time, 
; or "less than 2 minutes" when appropriate.
;
;announce-holdtime = yes|no|once

;
; What's the rounding time for the seconds?
; If this is non-zero, then we announce the seconds as well as the minutes
; rounded to this value.
;
; announce-round-seconds = 10
;
; Use these sound files in making position/holdtime announcements.  The
; defaults are as listed below -- change only if you need to.
;
                        ;       ("You are now first in line.")
;queue-youarenext = queue-youarenext            
                        ;       ("There are")
;queue-thereare = queue-thereare
                        ;       ("calls waiting.")
;queue-callswaiting = queue-callswaiting
                        ;       ("The current est. holdtime is")
;queue-holdtime = queue-holdtime
                        ;       ("minutes.")
;queue-minutes = queue-minutes
                        ;       ("seconds.")
;queue-seconds = queue-seconds
                        ;       ("Thank you for your patience.")
;queue-thankyou = queue-thankyou
                        ;       ("less than")
;queue-lessthan = queue-less-than
                        ;       ("Hold time")
;queue-reporthold = queue-reporthold
                        ;       ("All reps busy / wait for next")
;periodic-announce = queue-periodic-announce
;
; Calls may be recorded using Asterisk's monitor/MixMonitor resource
; This can be enabled from within the Queue application, starting recording
; when the call is actually picked up; thus, only successful calls are
; recorded, and you are not recording while people are listening to MOH.
; To enable monitoring, simply specify "monitor-format";  it will be disabled
; otherwise.
;
; You can specify the monitor filename with by calling
;    Set(MONITOR_FILENAME=foo)
; Otherwise it will use MONITOR_FILENAME=${UNIQUEID}
;
; Pick any one valid extension for monitor format recording. If you leave
; monitor-format commented out, it will not record calls.
;
; monitor-format = gsm|wav|wav49
;
; Monitor Type
;    By setting monitor-type = MixMonitor, when specifying monitor-format
;    to enable recording of queue member conversations, app_queue will
;    now use the new MixMonitor application instead of Monitor so
;    the concept of "joining/mixing" the in/out files now goes away
;    when this is enabled. If you do not specify or comment out this option,
;    it will default to the old 'Monitor' behavior to keep backward
;    compatibility.
;
; monitor-type = MixMonitor
;
; ----------------------- TYPE MIXMONITOR OPTIONS -----------------------------
;
;
; You can specify the options supplied to MixMonitor by calling
;   Set(MONITOR_OPTIONS=av(<x>)V(<x>)W(<x>))
; The 'b' option for MixMonitor (only save audio to the file while bridged) is 
; implied.
;
; You can specify a post recording command to be executed after the end of
; recording by calling
;   Set(MONITOR_EXEC=mv /var/spool/asterisk/monitor/^{MONITOR_FILENAME} /tmp/^{MONITOR_FILENAME})
;
; The command specified within the contents of MONITOR_EXEC will be executed when
; the recording is over. Any strings matching ^{X} will be unescaped to ${X} and
; all variables will be evaluated just prior to recording being started.
;
; The contents of MONITOR_FILENAME will also be unescaped from ^{X} to ${X} and
; all variables will be evaluated just prior to recording being started.
;
;
; This setting controls whether callers can join a queue with no members. There
; are three choices:
;
; yes    - callers can join a queue with no members or only unavailable members
; no     - callers cannot join a queue with no members
; strict - callers cannot join a queue with no members or only unavailable
;          members
;
; joinempty = yes
;
;
; If you wish to remove callers from the queue when new callers cannot join,
; set this setting to one of the same choices for 'joinempty'
;
; leavewhenempty = yes
;
;
; If this is set to yes, the following manager events will be generated:
; AgentCalled, AgentDump, AgentConnect, AgentComplete; setting this to
; vars also sends all channel variables with the event.
; (may generate some extra manager events, but probably ones you want)
;
; eventwhencalled = yes|no|vars
;
; If this is set to yes, the following manager events will be generated:
; QueueMemberStatus
; (may generate a WHOLE LOT of extra manager events)
;
; eventmemberstatus = no
;
; If you wish to report the caller's hold time to the member before they are
; connected to the caller, set this to yes.
;
; reportholdtime = no
;
; If you want the queue to avoid sending calls to members whose devices are
; known to be 'in use' (via the channel driver supporting that device state)
; uncomment this option. (Note: only the SIP channel driver currently is able
; to report 'in use'.)
;
; ringinuse = no
;
; If you wish to have a delay before the member is connected to the caller (or
; before the member hears any announcement messages), set this to the number of
; seconds to delay.
;
; memberdelay = 0
;
; If timeoutrestart is set to yes, then the timeout for an agent to answer is
; reset if a BUSY or CONGESTION is received.  This can be useful if agents
; are able to cancel a call with reject or similar.
;
; timeoutrestart = no
;
; Each member of this call queue is listed on a separate line in
; the form technology/dialstring.  "member" means a normal member of a
; queue.  An optional penalty may be specified after a comma, such that
; entries with higher penalties are considered last.  An optional member
; name may also be specified after a second comma, which is used in log
; messages as a "friendly name".  Multiple interfaces may share a single
; member name.
;
; It is important to ensure that channel drivers used for members are loaded
; before app_queue.so itself or they may be marked invalid until reload. This
; can be accomplished by explicitly listing them in modules.conf before app_queue.so
;
;member => Zap/1
;member => Zap/2,10
;member => Zap/3,10,Bob Johnson
;member => Agent/1001
;member => Agent/1002

;
; Note that using agent groups is probably not what you want.  Strategies do
; not propagate down to the Agent system so if you want round robin, least
; recent, etc, you should list all the agents in this file individually and not
; use agent groups.
;
;member => Agent/@1             ; Any agent in group 1
;member => Agent/:1,1           ; Any agent in group 1, wait for first
                                ; available, but consider with penalty