docs/htmldocs/bugreport.html

   1 <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
   2 <html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"><title>Chapter 29. Reporting Bugs</title><link rel="stylesheet" href="samba.css" type="text/css"><meta name="generator" content="DocBook XSL Stylesheets V1.59.1"><link rel="home" href="index.html" title="SAMBA Project Documentation"><link rel="up" href="troubleshooting.html" title="Part IV. Troubleshooting"><link rel="previous" href="problems.html" title="Chapter 28. Analysing and solving samba problems"><link rel="next" href="Appendixes.html" title="Part V. Appendixes"></head><body bgcolor="white" text="black" link="#0000FF" vlink="#840084" alink="#0000FF"><div class="navheader"><table width="100%" summary="Navigation header"><tr><th colspan="3" align="center">Chapter 29. Reporting Bugs</th></tr><tr><td width="20%" align="left"><a accesskey="p" href="problems.html">Prev</a> </td><th width="60%" align="center">Part IV. Troubleshooting</th><td width="20%" align="right"> <a accesskey="n" href="Appendixes.html">Next</a></td></tr></table><hr></div><div class="chapter" lang="en"><div class="titlepage"><div><h2 class="title"><a name="bugreport"></a>Chapter 29. Reporting Bugs</h2></div><div><div class="author"><h3 class="author">Jelmer R. Vernooij</h3><div class="affiliation"><span class="orgname">The Samba Team<br></span><div class="address"><p><tt>&lt;<a href="mailto:jelmer@samba.org">jelmer@samba.org</a>&gt;</tt></p></div></div></div></div><div><div class="author"><h3 class="author"></h3><div class="affiliation"><span class="orgname">Samba Team<br></span></div></div></div><div><p class="pubdate"> 27 June 1997 </p></div></div><div class="toc"><p><b>Table of Contents</b></p><dl><dt><a href="bugreport.html#id2903912">Introduction</a></dt><dt><a href="bugreport.html#id2903826">General info</a></dt><dt><a href="bugreport.html#id2904609">Debug levels</a></dt><dt><a href="bugreport.html#id2904745">Internal errors</a></dt><dt><a href="bugreport.html#id2904838">Attaching to a running process</a></dt><dt><a href="bugreport.html#id2904885">Patches</a></dt></dl></div><div class="sect1" lang="en"><div class="titlepage"><div><h2 class="title" style="clear: both"><a name="id2903912"></a>Introduction</h2></div></div><p>Please report bugs using <a href="https://bugzilla.samba.org/" target="_top">bugzilla</a>.</p><p>
   3 Please take the time to read this file before you submit a bug
   4 report. Also, please see if it has changed between releases, as we
   5 may be changing the bug reporting mechanism at some time.
   6 </p><p>
   7 Please also do as much as you can yourself to help track down the
   8 bug. Samba is maintained by a dedicated group of people who volunteer
   9 their time, skills and efforts. We receive far more mail about it than
  10 we can possibly answer, so you have a much higher chance of an answer
  11 and a fix if you send us a &quot;developer friendly&quot; bug report that lets
  12 us fix it fast.
  13 </p><p>
  14 Do not assume that if you post the bug to the comp.protocols.smb
  15 newsgroup or the mailing list that we will read it. If you suspect that your
  16 problem is not a bug but a configuration problem then it is better to send
  17 it to the Samba mailing list, as there are (at last count) 5000 other users on
  18 that list that may be able to help you.
  19 </p><p>
  20 You may also like to look though the recent mailing list archives,
  21 which are conveniently accessible on the Samba web pages
  22 at <a href="http://samba.org/samba/" target="_top">http://samba.org/samba/</a>.
  23 </p></div><div class="sect1" lang="en"><div class="titlepage"><div><h2 class="title" style="clear: both"><a name="id2903826"></a>General info</h2></div></div><p>
  24 Before submitting a bug report check your config for silly
  25 errors. Look in your log files for obvious messages that tell you that
  26 you've misconfigured something and run testparm to test your config
  27 file for correct syntax.
  28 </p><p>
  29 Have you run through the <a href="diagnosis.html" title="Chapter 27. The samba checklist">diagnosis</a>?
  30 This is very important.
  31 </p><p>
  32 If you include part of a log file with your bug report then be sure to
  33 annotate it with exactly what you were doing on the client at the
  34 time, and exactly what the results were.
  35 </p></div><div class="sect1" lang="en"><div class="titlepage"><div><h2 class="title" style="clear: both"><a name="id2904609"></a>Debug levels</h2></div></div><p>
  36 If the bug has anything to do with Samba behaving incorrectly as a
  37 server (like refusing to open a file) then the log files will probably
  38 be very useful. Depending on the problem a log level of between 3 and
  39 10 showing the problem may be appropriate. A higher level givesmore
  40 detail, but may use too much disk space.
  41 </p><p>
  42 To set the debug level use <b>log level =</b> in your
  43 <tt>smb.conf</tt>. You may also find it useful to set the log
  44 level higher for just one machine and keep separate logs for each machine.
  45 To do this use:
  46 </p><pre class="programlisting">
  47 log level = 10
  48 log file = /usr/local/samba/lib/log.%m
  49 include = /usr/local/samba/lib/smb.conf.%m
  50 </pre><p>
  51 then create a file
  52 <tt>/usr/local/samba/lib/smb.conf.<i><tt>machine</tt></i></tt> where
  53 <i><tt>machine</tt></i> is the name of the client you wish to debug. In that file
  54 put any <tt>smb.conf</tt> commands you want, for example
  55 <b>log level=</b> may be useful. This also allows you to
  56 experiment with different security systems, protocol levels etc on just
  57 one machine.
  58 </p><p>
  59 The <tt>smb.conf</tt> entry <b>log level =</b>
  60 is synonymous with the entry <b>debuglevel =</b> that has been
  61 used in older versions of Samba and is being retained for backwards
  62 compatibility of <tt>smb.conf</tt> files.
  63 </p><p>
  64 As the <b>log level =</b> value is increased you will record
  65 a significantly increasing level of debugging information. For most
  66 debugging operations you may not need a setting higher than 3. Nearly
  67 all bugs can be tracked at a setting of 10, but be prepared for a VERY
  68 large volume of log data.
  69 </p></div><div class="sect1" lang="en"><div class="titlepage"><div><h2 class="title" style="clear: both"><a name="id2904745"></a>Internal errors</h2></div></div><p>
  70 If you get a &quot;INTERNAL ERROR&quot; message in your log files it means that
  71 Samba got an unexpected signal while running. It is probably a
  72 segmentation fault and almost certainly means a bug in Samba (unless
  73 you have faulty hardware or system software).
  74 </p><p>
  75 If the message came from smbd then it will probably be accompanied by
  76 a message which details the last SMB message received by smbd. This
  77 info is often very useful in tracking down the problem so please
  78 include it in your bug report.
  79 </p><p>
  80 You should also detail how to reproduce the problem, if
  81 possible. Please make this reasonably detailed.
  82 </p><p>
  83 You may also find that a core file appeared in a <tt>corefiles</tt>
  84 subdirectory of the directory where you keep your samba log
  85 files. This file is the most useful tool for tracking down the bug. To
  86 use it you do this:
  87 </p><p><b>gdb smbd core</b></p><p>
  88 adding appropriate paths to smbd and core so gdb can find them. If you
  89 don't have gdb then try <b><tt>dbx</tt></b>. Then within the debugger use the
  90 command <b><tt>where</tt></b> to give a stack trace of where the problem
  91 occurred. Include this in your mail.
  92 </p><p>
  93 If you know any assembly language then do a <b><tt>disass</tt></b> of the routine
  94 where the problem occurred (if its in a library routine then
  95 disassemble the routine that called it) and try to work out exactly
  96 where the problem is by looking at the surrounding code. Even if you
  97 don't know assembly then incuding this info in the bug report can be
  98 useful.
  99 </p></div><div class="sect1" lang="en"><div class="titlepage"><div><h2 class="title" style="clear: both"><a name="id2904838"></a>Attaching to a running process</h2></div></div><p>
 100 Unfortunately some unixes (in particular some recent linux kernels)
 101 refuse to dump a core file if the task has changed uid (which smbd
 102 does often). To debug with this sort of system you could try to attach
 103 to the running process using <b><tt>gdb smbd <i><tt>PID</tt></i></tt></b> where you get <i><tt>PID</tt></i> from
 104 smbstatus. Then use <b><tt>c</tt></b> to continue and try to cause the core dump
 105 using the client. The debugger should catch the fault and tell you
 106 where it occurred.
 107 </p></div><div class="sect1" lang="en"><div class="titlepage"><div><h2 class="title" style="clear: both"><a name="id2904885"></a>Patches</h2></div></div><p>
 108 The best sort of bug report is one that includes a fix! If you send us
 109 patches please use <b><tt>diff -u</tt></b> format if your version of
 110 diff supports it, otherwise use <b><tt>diff -c4</tt></b>. Make sure
 111 you do the diff against a clean version of the source and let me know
 112 exactly what version you used.
 113 </p></div></div><div class="navfooter"><hr><table width="100%" summary="Navigation footer"><tr><td width="40%" align="left"><a accesskey="p" href="problems.html">Prev</a> </td><td width="20%" align="center"><a accesskey="u" href="troubleshooting.html">Up</a></td><td width="40%" align="right"> <a accesskey="n" href="Appendixes.html">Next</a></td></tr><tr><td width="40%" align="left" valign="top">Chapter 28. Analysing and solving samba problems </td><td width="20%" align="center"><a accesskey="h" href="index.html">Home</a></td><td width="40%" align="right" valign="top"> Part V. Appendixes</td></tr></table></div></body></html>